Urbandale Hotel

Straightforward policies designed for smooth suburban stays. 

Policies at Holiday Inn Hotel & Suites Des Moines-Northwest Urbandale work alongside the hotel’s modern room features and convenient amenities to create a smooth experience for business and leisure travelers.

• Check-In and Check-Out

Check-in generally begins during the afternoon, while check-out takes place before midday. Early or late requests may depend on room availability.

• Identification Requirements

Guests are typically required to present valid government-issued identification and a payment method during registration.

• Payment Policies

Major credit cards are accepted, and certain reservations may require deposits or temporary authorization holds.

• Smoking Policies

The hotel maintains non-smoking guest rooms and indoor public areas throughout the property.

• Cancellation Policies

Cancellation conditions vary according to reservation type, selected rates, and booking dates. Flexible reservations may allow modifications before arrival deadlines.

• Pet Policies

Pet accommodations may vary depending on reservation terms and room availability. Additional fees or restrictions can apply.