Important Information
Policies
To help make your stay at Holiday Inn Hotel & Suites Des Moines-Northwest in Urbandale as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed for smooth suburban stays.
Policies at Holiday Inn Hotel & Suites Des Moines-Northwest Urbandale work alongside the hotel’s modern room features and convenient amenities to create a smooth experience for business and leisure travelers.
- Check-In and Check-Out
Check-in generally begins during the afternoon, while check-out takes place before midday. Early or late requests may depend on room availability.
- Identification Requirements
Guests are typically required to present valid government-issued identification and a payment method during registration.
- Payment Policies
Major credit cards are accepted, and certain reservations may require deposits or temporary authorization holds.
- Smoking Policies
The hotel maintains non-smoking guest rooms and indoor public areas throughout the property.
- Cancellation Policies
Cancellation conditions vary according to reservation type, selected rates, and booking dates. Flexible reservations may allow modifications before arrival deadlines.
- Pet Policies
Pet accommodations may vary depending on reservation terms and room availability. Additional fees or restrictions can apply.